Customer Support Leadership Role

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Join EXACT Sports—a dynamic, mission-driven organization dedicated to empowering youth athletes through innovative camps and developmental tools. We're a small team with a big impact, committed to providing athletes, parents, and coaches exceptional experiences and clear communication.

We’re looking for an enthusiastic and detail-oriented Customer Support Leader to help manage and enhance our customer communications. If you enjoy engaging directly with customers, solving problems, and supporting team growth, this could be the perfect opportunity for you!

Role Overview:

In this full-time, salaried role, you’ll report to our Director of Marketing. Your main responsibility will be to manage the customer-experience lifecycle, ensuring prompt, accurate, and helpful guidance through our various communication channels. You'll oversee and guide the customer support team, refining their skills through oversight and mentorship.

What You'll Do

Inbox Management: Lead our customer-support inbox, responding promptly to inquiries using customized pre-written responses.
Team Leadership: Guide and develop junior support specialists, resolving escalations, coordinating coverage, and enhancing team efficiency.
Collaboration: Work closely with Marketing and Operations to anticipate customer questions, align internal processes, and ensure seamless communication across our team.
Training & Development: Create and update training materials, response templates, and best-practice guides to support continuous team growth.
Quality Assurance: Uphold exceptional standards of customer care, ensuring every interaction reinforces EXACT Sports’ commitment to athlete empowerment.

Qualifications

Strong written communication skills and fluency in English
Experience in customer support, email management, or similar roles (remote experience preferred but not required)
Comfortable with technology: Gmail, Chrome extensions, CRM tools
Proven organizational and time-management skills, capable of multitasking efficiently
Positive attitude, proactive problem-solving, and attention to detail

Bonus Skills

Familiarity with youth sports culture in the USA
Passionate about delivering great customer experiences

WHY JOIN US?

At our organization, we don't just offer a role; we offer an opportunity to make a difference. You will be a vital contributor in shaping the future of youth, and influencing their lives.. We value your skills, but more than that, we value your passion, energy, and dedication.

Are you ready to take up this challenge? If so, we can't wait to hear from you. PLEASE APPLY!