The bookings EXACT makes for flights, accommodations, match tickets, academy trainings, live games, and more are nonrefundable to EXACT, so because of this, we cannot offer cancellation insurance, but rather a cancellation timeline.
You can only receive a refund at the time of cancellation if you have fully paid for your trip. If you have not fully paid for your trip at the time of cancellation, EXACT will waive the fees owed as a courtesy.
If you have to cancel or plans change for any reason, please keep in mind the timeline below:
– 50% refundable if canceled 12 weeks prior to departure
– 25% refundable if canceled 8 weeks prior to departure
– Non-refundable for cancellations made inside of 2 months prior to departure
Please make any notice of cancellation via email to director@exactsports.com