Our goal is to provide a safe, positive training experience for athletes. As major situations arise (e.g. regional disasters, contagions, and other uncontrollable events), EXACT does its best to adjust the timing of activities and, where possible, find alternates for hosting the program. In our approach, we have successfully hosted 99% of events without the need to make any adjustments. To check the status of potential urgent concerns, please call 888-853-8877 and then press 2 (for current camper), then 7 (for urgent alerts).
Should we notify you that event was cancelled due to force majeure, you can choose from one of the following, great options:
- Full, 100% cash CREDIT that can be used for any EXACT program (over 100+ hosted nationally), any time over the next 12 months, or
- 50%, cash REFUND back to your credit card, or
- if you select NQA insurance during enrollment, you can get 100% cash REFUND.
Please let us know if you have any concerns as our goal is to be as family-friendly as possible, without harming the future experience of players or the coaching staff. We understand that in planning to attend one of our events, you are committing significant energy & financial resources toward your development. Please note too, that EXACT invests significantly in the program through up front facility costs, coach travel (flights, car, lodging), staff stipends, material costs and event program costs.